Information We Collect
We collect personal information, non-personal information and aggregate data in order to (i) personalise user’s experience, (ii) to improve the services, (iii) to improve the App/Mobile Apps, (iv) to send periodic emails and (v) to ask for ratings and reviews of services offered on the App/Mobile Apps.
Personal Information Collected
In addition, when you access and/or use the App or Mobile Apps, we may collect certain data based on your use of the App or Mobile Apps, including but not limited to: (a) the number of times that you visit the App and/or Mobile Apps; (b) the specific services accessed, as well as the frequency and duration of your use of the App/Mobile Apps; (c) any information and responses you provide when participating in activities on the App , which may include activity postings, survey responses, assessment responses and any other data you generate in the process of using the App /Mobile Apps; and (d) other analyses and data associated with your access to, and use of, the App (hereinafter collectively referred to as “Usage Data”).
Use of Personal Information
RG shall be entitled to use your Usage Data, and, if it deems necessary, share the same with third parties in order to: (a) assist us and such concerned third parties in studying the user behaviour and accordingly evaluating and improving the quality of the services offered through the App /Mobile Apps; (b) determine your preferences and/or tailor the App to suit your needs in a more targeted way; and (c) promote the App /Mobile Apps to third parties.
We may share your Usage Data and personal information with your healthcare plan or healthcare provider to enable them to assess the efficacy of the services offered on the App /Mobile Apps. We however, do not provide your Usage Data or Personal Information to your employer. It is hereby clarified that the Usage Data may be provided to anyone on an aggregate and anonymous basis for analytical purposes.
We may permit our third-party agents, service providers, vendors and sub-contractors (such as vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of the App) to access your Personal Information, in connection with performing services for us and/or to operate the App /Mobile Apps. However, such third-party agents are not authorized to use that Personal Information for their own benefit.
Non-Personal Information Collection and Use
We may collect certain non-personally identifiable information about you when you visit the App or Mobile Apps, even if you are not a registered member. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer etc.), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the App and to enable us to personalize your internet experience. We also may use this information in the aggregate to analyse App/Mobile Apps usage, as well as to offer you products and services.
RGP reserves the right to transfer and/or sell aggregate or group data about RoundGlass CROSS users (including Usage Data where the same is not linked to Personal Information) for lawful purposes. Aggregate or group data is data that describes the demographics, usage or other characteristics of RoundGlass CROSS users as a group, without disclosing personally identifiable information. We may also share aggregate data with our partners – like publishers, advertisers or connected Apps. For example, we may share information publicly to show trends about the general use of our services through the App and/or Mobile Apps.
General use of the information we collect
We may keep a record of your communications with us to help resolve any issues you might be facing and complained about. We may use your email address to inform you about our improved or additional services, such as letting you know about upcoming changes or improvements as well as to send you promotional offers and deals that we think you may be interested in.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our application & services, and to compile aggregate data about App/ Mobile Apps traffic and interactions in order to offer better App/ Mobile Apps experiences and tools in the future. We may combine Personal Information from one service with information, including personal information, from existing and upcoming services.
RG is based in the United States and, regardless of where you use our App/Mobile Apps, the Personal Information collected as part of that use will be transferred to and maintained on servers located in the United States. Any Personal Information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Apps, you consent to this collection, transfer, storage, and processing of Personal Information to and in the United States.
Updating your personal information
Sharing of information if required by law
We do not sell, trade, or otherwise transfer to outside parties Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may however release your Personal Information (1) when we have a good faith belief it is necessary to protect our rights or property, or (2) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets, or (3) when we have a good-faith belief that access, use, preservation or disclosure of the information is necessary to comply with any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of RG, our users or the public at large, as may be required or permitted by law.. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.
However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
We have implemented reasonable security measures to protect the information collected via our Apps from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those vendors that require access to the information in order to furnish services to RG and our members. In addition, RG uses industry standard technology to keep users’ information secure while residing on our servers. However, despite these measures, our IT systems could be compromised by parties seeking unauthorized access to users’ data, by a technological malfunction or by an error by an employee, vendor or contractor. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third parties. As a result, our efforts to protect our data and users’ data from unauthorized access may be unsuccessful and we cannot assure you that the security measures we have adopted will provide absolute certainty. By using, accessing or registering with the Apps, you agree that RG is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of our security, circumvention of any privacy settings or security measures, or interception of your transmissions. Any transmission by you is at your own risk. We do not collect any information from a child under the age of 18 Years. In the event, you have provided your child’s personal information, you will be considered the legal owner of the medical record and information shared.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our Apps or certain functions within our Apps, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.