Information We Collect
We collect personal information, non-personal information and aggregate data in order to (i) personalise user’s experience, (ii) to improve the services, (iii) to improve the Journeys Platform, (iv) to send periodic emails and (v) to ask for ratings and reviews of services offered on the Journeys Platform.
Personal Information Collected
In addition, when you access and/or use the Journeys Platform, we may collect certain data based on your use of the Journeys Platform, including but not limited to: (a) the number of times that you visit the Journeys Platform; (b) the specific services accessed, as well as the frequency and duration of your use of the Journeys Platform; (c) any information and responses you provide when participating in activities on the Journeys Platform, which may include activity postings, assessment responses and any other data you generate in the process of using the Journeys Platform; and (d) other analyses and data associated with your access to, and use of, the Journeys Platform (hereinafter collectively referred to as “Usage Data”).
In this regard, the following shall be noted:
During the collection of information on the Profile Pages on the Site, you are required to provide your applicable contact information (such as name, e-mail address and the like). An email address is used to contact you about the materials and information on the Site. When the Websites request for the confirmation of your identity, the Site will clearly indicate the purpose of the inquiry before such information is requested.
- IP Addresses.
Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s Internet Protocol or IP address. When you browse the Journeys Platform, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Journeys Platform.
- Third Party Email Addresses.
For the purposes of inviting and introducing third parties to Journeys Platform, You will be given the option to import or otherwise provide email addresses of third parties on to the Journeys Platform. On doing so, RG will not store your affiliated username and corresponding password.
- Privacy of Minors
Journeys Platform is not intended for use by the minors and RG strongly urges you to ensure that as the parent or guardian of a minor, please ensure that this Journeys Platform is not being used by the minors and avoid disclosing their name, address, and other personally identifiable information.
- Opt Out Procedures.
Upon initial communication from RG, you may opt-out of receiving further communication from the Journeys Platform.
Use of Personal Information.
RG shall be entitled to use your Usage Data, and, if it deems necessary, share the same with third parties in order to: (a) assist us and such concerned third parties in studying the user behaviour and accordingly evaluating and improving the quality of the services offered through the Journeys Platform; (b) determine your preferences and/or tailor the Journeys Platform to suit your needs in a more targeted way; and (c) promote the Journeys Platform to third parties. It is hereby clarified that the Usage Data may be provided to anyone on an aggregate and anonymous basis for analytical purposes.
We may permit our third-party agents, service providers, vendors and sub-contractors (such as vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of the App) to access your Personal Information, in connection with performing services for us and/or to operate the Journeys Platform. However, such third-party agents are not authorized to use that Personal Information for their own benefit.
We may keep a record of your communications with us to help resolve any issues you might be facing and complained about. We may use your email address to inform you about our improved or additional services, such as letting you know about upcoming changes or improvements as well as to send you promotional offers and content that we think you may be interested in.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our application & services, and to compile aggregate data about Journeys Platform traffic and interactions in order to offer better Site/ Mobile Apps experiences and tools in the future.
Non-Personal Information Collection and Use
We may collect certain non-personally identifiable information about you when you visit the Journeys Platform, even if you are not a registered member. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer etc.), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the App and to enable us to personalize your internet experience. We also may use this information in the aggregate to analyse Journeys Platform usage, as well as to offer you products and services.
RG reserves the right to transfer and/or sell aggregate or group data about RoundGlass JOURNEYS users (including Usage Data where the same is not linked to Personal Information) for lawful purposes. Aggregate or group data is data that describes the demographics, usage or other characteristics of RoundGlass JOURNEYS users as a group, without disclosing personally identifiable information. We may also share aggregate data with our partners – like publishers, advertisers or connected Apps. For example, we may share information publicly to show trends about the general use of our services through the Journeys Platform.
Updating your personal information
Sharing of information if required by law
We do not sell, trade, or otherwise transfer to outside parties Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may however release your Personal Information (1) when we have a good faith belief it is necessary to protect our rights or property, or (2) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets, or (3) when we have a good-faith belief that access, use, preservation or disclosure of the information is necessary to comply with any applicable law, regulation, legal process or enforceable governmental request, enforce applicable terms of service, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of RG, our users or the public at large, as may be required or permitted by law. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.
However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.
We have implemented reasonable security measures to protect the information collected via our Apps from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those vendors that require access to the information in order to furnish services to RG and our members. In addition, RG uses industry standard technology to keep users’ information secure while residing on our servers. However, despite these measures, our IT systems could be compromised by parties seeking unauthorized access to users’ data, by a technological malfunction or by an error by an employee, vendor or contractor. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third parties. As a result, our efforts to protect our data and users’ data from unauthorized access may be unsuccessful and we cannot assure you that the security measures we have adopted will provide absolute certainty. By using, accessing or registering with the Apps, you agree that RG is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of our security, circumvention of any privacy settings or security measures, or interception of your transmissions. Any transmission by you is at your own risk. We do not collect any information from a child under the age of 18 Years.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to Journeys Platform or certain functions within our Apps/Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.