Privacy Policy

‘RoundGlass Reach’ (owned by RoundGlass LLC)

Privacy Policy

Copyright 2020 RoundGlass Reach. All Rights Reserved.

Thank you for visiting the the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, which is an Internet property of RoundGlass LLC (“RG” “we” or”us“). This RG Reach Privacy Policy (“Privacy Policy“) covers our treatment of personal information and other information that we collect when you: (a) access or use the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application; (b) register to become a member; and/or (c) use the RoundGlass Reach offerings including, without limitation, the services and/or promotions on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. Capitalized terms not defined herein shall have the meaning set forth in the RoundGlass Reach Terms and Conditions (“Terms and Conditions“) applicable to you. [This Privacy Policy is incorporated into and to be read with Our Terms of service .]

If you do not agree to the terms of this Privacy Policy in their entirety, you may not access or otherwise use the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application.

RG reserves the right to change or update this Privacy Policy at any time without (i) any prior notice; (ii) assigning any reason or (iii) any liability whatsoever. Please refer to the website from time to time for the updated Privacy Policy. We have no obligation to individually intimate each customer or service provider in relation to such changes.

At ‘RG’, We value Your trust and We respect the importance of protecting the privacy of members, visitors, and customers to the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. We treat Your personal information, non-public information that identifies You, with respect and in accordance with this Privacy Policy. Personal information is essential to meeting our goal to provide You with our services. Our Privacy Policy applies to all of the services offered by RG and its affiliates through the various website and applications, including the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. Our Privacy Policy does not apply to services offered by other companies or individuals, including products or applications that may be displayed to you in search results, applications that may include RG services, or other websites and/or applications linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads. Occasionally, at our discretion, we may include or offer third-party products or services on our websites and applications. These third-party product websites and/or applications have separate and independent privacy policies, terms of use, end user license agreements, or similar disclosures, that may be available to you from the such websites and/or applications, the Apple App Store or Google Play Store, or by contacting the third party for more information. We have no responsibility or liability for the content and activities of these linked websites and/or applications. Nonetheless, we seek to protect the integrity of our websites and/or applications and welcome any feedback about these third-party websites and/or applications.

By Setting-up an Account/Subscribing to and/or Logging on to and/or Using the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application You agree to be bound by this Privacy Policy. If You do not agree please do not continue using or accessing the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application website and/or application.

  1. Personal Information

    1. The ‘RoundGlass Reach’ website, and/or the ‘REACH’ application collects, stores or uses information that is considered necessary for the purpose of providing the best service possible to all of our customers. We may use the information to improve our products and services. We collect personal information, non-personal information and aggregate data in order to (i) personalise user’s experience, (ii) to improve the services, (iii) to improve the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, (iv) to send periodic emails and (v) to ask for ratings and reviews of services offered on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application.

    2. For the purposes of this Privacy Policy, “Personal Information” shall mean individually identifiable information from or about an individual. This information may include Your name, address, telephone and/or mobile number, email address and other basic health information including but not limited to age, gender, height, weight, blood group, body mass index, etc. In case of companies, partnership firms and proprietorship concerns, We will also collect relevant business details such as details pertaining to owners, promoters, shareholders, officers’ names , employees, and their contact details. We collect Personal Information from end-users in the following ways: (1) when you register to become a member on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application; and (2) when you access the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application and provide information in connection with your use of the services on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, or otherwise utilize certain aspects of the the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application.

      In addition, when you access and/or use the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, we may collect certain data based on your use of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, including but not limited to: (a) the number of times that you visit; (b) the specific services accessed, as well as the frequency and duration; (c) any information and responses you provide when participating in activities, which may include activity postings, survey responses, assessment responses and any other data you generate; and (d) other analyses and data associated with your access to, and use of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application (hereinafter collectively referred to as “Usage Data“).

    3. By registering Your details on the the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, You consent to us using and making available such information to our partners to enable them to improve the Content available to You.

    4. By registering Your details on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, You consent to us contacting You via email, telephone or post, with relevant information pertaining to the Content on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application and for other promotional activities including conducting surveys on behalf of third parties. We will not share, trade or sell Your information to any third parties not directly associated with its proper use within the website, except when You give us explicit permission and You may at any time opt out of having Your personal information shared.

    5. We may keep a record or monitor your communications with us/our support team to help resolve any issues you might be facing and complained about and also for the purpose of monitoring quality, security and training. We may use your email address to inform you about our improved or additional services, such as letting you know about upcoming changes or improvements as well as to send you promotional offers and deals that we think you may be interested in.

    6. Any Personal Information we obtain about you will be stored in accordance with applicable laws, regulations, and standards. By using our Apps, you consent to this collection, transfer, storage, and processing of Personal Information to, from, and in the United States.

  2. Non-Personal Information:

    We may collect certain non-personally identifiable information about you when you visit the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, even if you are not a registered member. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Safari, Chrome, Internet Explorer etc.), your IP address, the type of operating system that you use (e.g., Windows or iOS) and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application and to enable us to personalize your internet experience. We also may use this information in the aggregate to analyze the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application usage, as well as to offer you products and services.

  3. Practitioner’s Personal Information

    Practitioners’ personally identifiable information, which they choose to provide to RoundGlass Reach, is used to help the Practitioners describe and identify themselves. You will be the owner of your information and you consent to the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application and RG collecting, using, processing, transferrings, and/or disclosing this information for the purposes hereinafter stated. RG reserves the right to use information provided by or about the Practitioner for the following purposes:

    1. Publishing such information on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application;

    2. Contacting Practitioners for offering new products or services subject to the telephone number registered with the Do Not Contact Registry;

    3. Contacting Practitioners for taking product feedback; and

    4. Analyzing software usage patterns for improving product design and utility.

    We may process your personal information on a server located outside the country where you live.

  4. Security Measures

    All this information will be held by RG using the appropriate safeguards so that the highest possible levels of security, integrity and privacy are maintained.

    We maintain strict physical, electronic and administrative safeguards in accordance with applicable standards to protect Your personal information from unauthorized or inappropriate access. We restrict access to personal information to employees and service providers who need to know the information for legitimate business purposes to assist in responding to Your inquiry or request. Employees who violate Our Privacy Policy are subject to disciplinary action.

    Further, We have implemented reasonable security measures to protect the information collected via the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those partners that require access to the information in order to furnish services to RG and our members. In addition, RG uses industry standard technology to keep users’ information secure while residing on our servers. However, despite these measures, our IT systems could be compromised by parties seeking unauthorized access to users’ data, by a technological malfunction or by an error by an employee, vendor or contractor. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third parties. As a result, our efforts to protect our data and users’ data from unauthorized access may be unsuccessful and we cannot assure you that the security measures we have adopted will provide absolute certainty. By using, accessing or registering with the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, you agree that RG is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of our security, circumvention of any privacy settings or security measures, or interception of your transmissions. Any transmission by you is at your own risk.

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application or certain functions therein, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

  5. Cookies

    Cookies are small pieces of data stored by Your internet browser on Your computer’s hard drive. We, along with thousands of other websites, use cookies to enhance Your web viewing experience and to measure Your website usage and usage of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. With the help of cookies, We may present You with customized offerings or content that may be of interest to You. We may also use cookies to recognize You on subsequent visits or to remember Your user name so You do not have to re-enter it each time You visit Our site. You may be able to set Your browser to notify You when You receive a cookie or to prevent cookies from being sent. Please note, however, that, by not accepting cookies You may limit the functionality We can provide to You when You visit Our website.

    We use information collected from cookies and other technologies to improve your user experience and the overall quality of our application & services, and to compile aggregate data about the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application traffic and interactions in order to offer you better experiences and tools in the future. We may combine Personal Information from one service with information, including personal information, from existing and upcoming services.

  6. Information We May Disclose and To Whom We May Disclose Information

    We may only disclose the information We collect to organizations as noted below. The other organizations to whom We disclose information are obligated to use such information only for the purposes stated. You give Your explicit consent that the following disclosures may be made:

    1. Disclosures to Partners

      We may disclose personal information We collect to our partners, so that they are better able to prepare the Content which is made available from time to time. In all cases, We will require our partners to whom We provide personal information to comply with this Privacy Policy and to use the information solely for the purposes for which We have retained them. Disclosure of personal information to these service providers is done to help us better serve You.

    2. Disclosures to Other Affiliated Companies

      We may disclose identifying information, such as name, address, telephone number and transaction or experience information to other affiliated companies. We may disclose personal information to other affiliated companies of RG for purposes such as and including but not limited to:

      1. Fulfilling Your requests; and

      2. Offering You other products or services that We think may be of interest to You.

    3. Other Disclosures Permitted by Law

      We may make additional disclosures of information as permitted or required by law. For example, We may disclose information to law enforcement agencies or insurance regulators.

    4. Third Parties

      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may however release your Personal Information (1) when we have a good faith belief it is necessary to protect our rights or property, or (2) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets, or internal restructuring, or (3) when we have a good-faith belief that access, use, preservation or disclosure of the information is necessary to comply with any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Service, including investigation of potential violations, detect, prevent, or otherwise address fraud, security or technical issues or protect against harm to the rights, property or safety of RG, our users or the public at large, as may be required or permitted by law. We also permit consultants and lawyers who may advise us in the course of a litigation or arbitration in relation to the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application to have access to your Usage Data and Personal Information if required. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

      We may share your Usage Data and Personal Information with third parties in order to: (a) assist us and such concerned third parties in studying the user behaviour and accordingly evaluating and improving the quality of the services covered through the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application; (b) determine your preferences and/or the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application to suit your needs in a more targeted way; and (c) promote the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application to third parties.

      We may share your Usage Data and Personal Information with your healthcare plan or healthcare provider to enable them to assess the efficacy of the services offered on the the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. We however, do not provide your Usage Data or Personal Information to your employer. It is hereby clarified that the Usage Data may be provided to anyone on an aggregate and anonymous basis for analytical purposes.

      We may permit our third-party agents, service providers, vendors and sub-contractors (such as vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content in connection with our operation and maintenance of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application) to access your Personal Information, in connection with performing services for us and/or to operate the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application. However, such third-party agents are not authorized to use that Personal Information for their own benefit.

  7. Aggregate Data

    RG reserves the right to transfer and/or sell aggregate or group data about the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application users (including Usage Data where the same is not linked to Personal Information) for lawful purposes. Aggregate or group data is data that describes the demographics, usage or other characteristics of the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application users as a group, without disclosing personally identifiable information. We may also share aggregate data with our partners. – like publishers, advertisers or connected applications. For example, we may share information publicly to show trends about the general use of ourservices through the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application.

  8. Links to other websites

    The ‘RoundGlass Reach’ website, and/or the ‘REACH’ application may contain links to other websites of interest. However, once You have used these links to leave our site, You should note that We do not have any control over the other website(s). Therefore, We cannot be responsible for the protection and privacy of any information which You provide whilst visiting such other website(s) and such other website(s0 are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

  9. Information Retention & Updation

    We will retain Your personal information only as long as is necessary for the purposes to which You consent under this Privacy Policy, after which We will delete it from our systems.

    If You believe that any information We are holding on You is incorrect or incomplete, please write to or email us as soon as possible, at the provided email address. We will promptly correct any information found to be incorrect.

    Whenever you use the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, we aim to provide you content that has been tailored to and relevant to you, based on your personal profile. Since the content will be only as useful as the profile it is tailored to, we strive to give you ways to update your Personal Information (profile). When updating your Personal Information, we may ask you to verify your identity before we act on any of your request. If you have registered with our the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application, you may access, modify, or delete your Personal Information by logging into our the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application using your username and password and visiting your account profile page. You may also send us an email at to request correction or deletion of any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you withdraw a registration or cancel a subscription we may retain your Personal Information in our records and we may continue to use and disclose that data in a manner consistent with this Privacy Policy, unless you request deletion of it.

  10. “Opting Out” – Consumer Selections Regarding Information Sharing

    We are committed to protecting personal information, and to using or sharing it in ways that will improve or expand upon the services We provide to You. By actively accepting the terms of this Privacy Policy by ticking the acceptance box on the ‘RoundGlass Reach’ website, and/or the ‘REACH’ application,, You agree to the sharing of personal or sensitive personal information as described above.

    While browsing the ‘RoundGlass Reach’ website, and/or using the ‘REACH’ application, You will not be provided with the opportunity to opt out of the sharing of personal or sensitive personal information until You establish a customer relationship.

    The practices and policies contained in this Privacy Policy replace all previous notices or statements with respect to the same subject.

Contacting Us

If there are any questions regarding this Privacy Policy You may contact us using the information below:

RoundGlass LLC,